Where does flood cleanup fit your project?
Pick the closest match. Each one shows how we handle that kind of job, then you can go deeper or book a visit.
For homeowners: Flood Cleanup
Work planned around the house you live in, with the rest of the home kept livable where possible.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For an insurance claim: Flood Cleanup
We document the work so your insurer can see what was found and what was done.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For commercial buildings: Flood Cleanup
Scheduled around an occupied business and built to the commercial code and the building use.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For condos and multi-unit buildings: Flood Cleanup
Coordinated with the building, the board and the access rules.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For rental properties: Flood Cleanup
Planned for durability, tenant turnover and a schedule that keeps the unit available.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
Flood Cleanup
Water out, equipment in, and the property dried properly before it is rebuilt.
What it is
Flood damage is more than wet floors. Water moves into walls, under flooring and into insulation, and it starts to grow mould within days if it is not dried properly. Our flood cleanup removes the water, dries the structure and documents what was affected.
We coordinate the work so the cleanup, drying and any rebuild happen in the right order.
How it works
- Stop and assessWe confirm the source is stopped and measure how far the water has travelled.
- Remove waterStanding water is extracted and damaged materials that cannot be saved are removed.
- Dry the structureDrying equipment runs until the materials reach safe moisture levels, checked and recorded daily.
- Document and rebuildWe record the damage for your insurer, then plan the repairs with you.
What we look at
Clean water
Lower-risk water, such as from a supply line. Materials are often dried in place.
Grey or black water
Water that has been contaminated. Affected materials are removed and the area is sanitised.
Recurring water
If water keeps coming back, we find the source before we dry the room.
Decision 1: Where flood cleanup is used
Flood cleanup goes into basements, main floors and crawl spaces after a supply line, storm or sewer event. The water type and the spread decide the method.
| Use | Typical damage | What matters most |
|---|---|---|
| Finished basements | Carpet, underlay, drywall, trim | Speed, moisture, the water type |
| Main floors | Flooring, cabinets, subfloor | Spread across rooms, hidden moisture |
| Commercial units | Flooring, partitions, equipment | Downtime, hygiene, documentation |
Our pick: Start with the water type and how far it has spread. Both change the method and the cost.
Decision 2: Signs and sources of water
The source sets the work. A supply line failure is clean water. A storm or sewer event brings contaminated water, and that changes what has to be removed.
| Source | Water type | What changes |
|---|---|---|
| Supply line or appliance | Clean water | Drying in place may be possible |
| Storm or overland flow | Grey water likely | Porous materials removed |
| Sewer backup | Black water | Contaminated materials removed and sanitised |
Our pick: Identify the source before the first dehumidifier goes in. The source decides what can be saved.
Decision 3: Removal and what can stay
Some materials dry and can stay. Others hold water or contamination and have to come out. The decision is made material by material.
| Material | Usually | Why |
|---|---|---|
| Solid wood and framing | Dried in place | Can recover if dried in time |
| Carpet and underlay | Removed | Holds water and odour |
| Drywall (wet to the wicking line) | Cut out | Holds water and wicks upward |
| Insulation | Removed | Holds water and loses its value |
Our pick: Remove what holds water. Dry what can recover. Test wood moisture before you decide.
Decision 4: Extraction and drying method
Water is extracted first, then the air and the structure are dried with equipment. The equipment is placed to the room and the materials.
| Stage | What happens |
|---|---|
| Extraction | Standing water removed by pump or vacuum |
| Dehumidification | Air dried to the target humidity |
| Air movement | Fans placed to move air across wet surfaces |
| Monitoring | Readings taken daily until dry |
Our pick: Place the equipment to the room, not the plan. Air has to move across the wet surfaces.
Decision 5: Verifying the material is dry
Drying is confirmed with readings, not by feel. The structure is only closed in once the readings reach the target.
| Check | Target |
|---|---|
| Wood moisture content | Within the target range for the species |
| Drywall and insulation | Dry to the surrounding material |
| Air humidity | Stable at the target level |
Our pick: Do not close the wall until the readings are dry. A wall closed too early mould within weeks.
Decision 6: Safety and hazards
Flood water and the materials it touches carry health risks. Electrical safety, air quality and personal protection come before the first removal.
| Hazard | Action |
|---|---|
| Electrical | Power to the affected area shut off first |
| Contaminated water | Protective equipment and containment |
| Mould growth | Containment and air filtration before removal |
Our pick: Make the area safe before any removal. Power and containment first, every time.
Decision 7: Insurance and documentation
A flood claim depends on the record. Photos, moisture readings and a written scope let the insurer see what was damaged and what was done.
| Record | What it shows |
|---|---|
| Photos before and after each stage | The damage and the work done |
| Moisture readings | The drying progress and the end point |
| Written scope | What was removed, dried and rebuilt |
Our pick: Document the damage before anything is removed. The insurer will ask for it.
Decision 8: Coordination with the rebuild
Flood cleanup ends where the rebuild begins. The trades start only when the structure is dry and documented.
| Trade | What it needs |
|---|---|
| Framing | Dry and sound structure |
| Drywall and insulation | Dry, to the readings |
| Flooring and cabinets | Subfloor dry and level |
Our pick: Hand over a dry, documented structure. The rebuild is only as good as the drying.
Decision 9: After-care and prevention
After a flood, the risk is what comes back. Checking the source and the moisture in the months after keeps the house from repeating the damage.
| Item | What to do |
|---|---|
| Source | Confirmed fixed and tested |
| Moisture | Checked after the first heavy rain or thaw |
| Records | Kept with the house file |
Our pick: Check the source and the moisture after the first heavy rain. It is the test that matters.
Questions
How fast do you come out?
Call us and we will confirm how quickly we can reach your property. Speed matters, so call as soon as you can.
Should I turn off the power?
If water is near electrical outlets or the panel, keep away from it and call us. Do not enter a flooded basement with power on.
Will my insurer cover this?
Coverage depends on your policy and the cause. We document the damage in a way that supports your claim.
Related: Water Damage RestorationMould RemediationAll restoration