Where does insurance claim support fit your project?
Pick the closest match. Each one shows how we handle that kind of job, then you can go deeper or book a visit.
For homeowners: Insurance Claim Support
Work planned around the house you live in, with the rest of the home kept livable where possible.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For an insurance claim: Insurance Claim Support
We document the work so your insurer can see what was found and what was done.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For commercial buildings: Insurance Claim Support
Scheduled around an occupied business and built to the commercial code and the building use.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For condos and multi-unit buildings: Insurance Claim Support
Coordinated with the building, the board and the access rules.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
For rental properties: Insurance Claim Support
Planned for durability, tenant turnover and a schedule that keeps the unit available.
- Scope agreed in writing before any work starts
- One lead on site from start to handover
- Clear records at handover
Insurance Claim Support
We document the damage in a way your insurer can work with, so the claim moves forward without guesswork.
What it is
An insurance claim is easier when the damage is clearly recorded from the start. We document what we find, write a scope of the work, and keep the records your insurer asks for.
We do not decide your claim. Your policy and your insurer do. We make sure the evidence and the plan are clear so the decisions can be made quickly.
How it works
- Document the damageDated photos, moisture readings and written notes from the first visit.
- Write the scopeA clear list of what needs to be repaired, with the reasons for each item.
- Coordinate with your insurerWe share the records and answer the questions your adjuster asks.
- Manage the repairsOnce the claim is agreed, the trades are scheduled and the work is recorded.
What we look at
Water and flood
Records of water migration, drying progress and material removal.
Fire and smoke
Records of soot, odour and structural damage.
Storm damage
Records of roof, exterior and interior water damage.
Decision 1: Where insurance claim support is used
Claim support goes into water, fire, storm and mould claims where the damage has to be documented for the insurer. The claim moves when the record is clear.
| Claim type | What the insurer needs | What matters most |
|---|---|---|
| Water and flood | Moisture records, removal scope | Speed and the drying record |
| Fire and smoke | Damage inventory, cleaning scope | Contents and structure |
| Storm | Roof and interior damage, temporary protection | First photos and the scope |
| Mould | Source, testing and remediation scope | Cause and the coverage terms |
Our pick: Match the record to the claim type. Each type asks for different evidence.
Decision 2: Documenting the damage
Damage is documented from the first visit, with dated photos, measurements and notes. The record is what the adjuster works from.
| Record | Purpose |
|---|---|
| Dated photos | The damage as found |
| Measurements | Size and location of the damage |
| Written notes | What was found and what it means |
Our pick: Document from the first visit. The first record is the strongest.
Decision 3: Writing the scope
The scope is a line-by-line list of what needs repair and why. Each line answers a finding in the record, so the adjuster can follow it.
| Scope item | Why it is there |
|---|---|
| Removal line | Material that cannot be saved |
| Drying line | Structure that must be dried and measured |
| Rebuild line | Finish that matches the existing house |
Our pick: Every scope line answers a finding. A line without a finding is the line that gets cut.
Decision 4: Working with the adjuster
The adjuster reviews the record and the scope. We answer the technical questions, with your permission, and keep the record up to date.
| Step | What we do |
|---|---|
| Adjuster review | Answer the technical questions |
| Scope changes | Document any change with photos |
| Agreement | Confirm the final scope in writing |
Our pick: Keep the record current. A scope changed without a record is a dispute waiting to happen.
Decision 5: Temporary protection and mitigation
The insurer expects the damage to be limited. Protection, drying and boarding done quickly are part of the claim and must be recorded.
| Mitigation | Record |
|---|---|
| Tarps and boarding | Photos and receipts |
| Drying | Readings and equipment log |
| Removal to stop spread | Photos and disposal record |
Our pick: Record mitigation as it happens. The insurer pays for what was done to limit the damage.
Decision 6: Contents and personal property
Contents damage is recorded separately from the structure. An inventory with photos and values supports the contents part of the claim.
| Item | What it needs |
|---|---|
| Contents inventory | Each item listed with a photo |
| Salvage | Items kept or disposed of recorded |
| Values | Receipts or proof of value kept |
Our pick: Inventory the contents early, before anything is moved or discarded.
Decision 7: Timelines and deadlines
Claims have deadlines for notice, proof of loss and repairs. Keeping the timeline in view protects the claim from being rejected on a technicality.
| Deadline | What to do |
|---|---|
| Notice of loss | Report to the insurer promptly |
| Proof of loss | Submitted within the policy time |
| Repairs | Started within the policy window |
Our pick: Know the deadlines in your policy and keep to them. A missed date is the easiest way to lose a claim.
Decision 8: Disputes and denials
If a claim is reduced or denied, the record is what supports the appeal. The evidence is organised so the decision can be reviewed line by line.
| Issue | Response |
|---|---|
| Scope reduced | Line-by-line answer with the photos |
| Cause disputed | Technical report from the record |
| Denied | Review of the policy and the record |
Our pick: Answer every reduced line with its photo. Disputes are won on the record.
Decision 9: Closing the claim
The claim closes when the repair is done, the final payment is made and the records are handed over. The house file keeps the proof for later.
| Close-out item | What it is |
|---|---|
| Final scope | Agreed and signed |
| Completion record | Photos and the final walkthrough |
| House file | All records kept for the owner |
Our pick: Hand over the full record at close-out. It protects the owner for years.
Questions
Do I need to hire you to make a claim?
No. You make your claim with your insurer. We can support it with documentation if you hire us for the work.
Will you deal with my adjuster?
We can speak with your adjuster on the technical details, with your permission.
What if my claim is denied?
Good records help if you dispute the decision. We can provide the documentation you need to do that.
Related: Water Damage RestorationFire, Smoke & SootKnowledge guides